Responsible Gaming at 111bb

At 111bb, we believe that gambling is a form of entertainment — one that should remain fun, affordable, and fully within your control at all times. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, and Cox's Bazar, and we take our duty of care towards every one of them seriously.

Responsible gaming sits at the core of everything we do. We have designed the 111bb platform with a range of built-in player protection tools that allow you to set your own limits, take a break whenever you need one, or permanently exclude yourself from the platform if you feel that gambling is having a negative impact on your life. These tools are available to every registered player at no cost, and our support team is on hand around the clock to assist you in using them.

We also maintain a zero-tolerance policy towards underage gambling. Every new player account on 111bb must pass an age verification check before deposits, withdrawals, or gameplay can begin. Anyone found to be under the age of 18 will have their account immediately closed and any deposits returned in full.

The following sections explain the specific tools and resources available to you as a 111bb player, how to recognise the warning signs of problem gambling, and where to turn for additional help and support in Bangladesh and beyond.

Why Age Verification Matters

Gambling can be an addictive activity, and young people are particularly vulnerable to developing gambling-related problems. In Bangladesh, as in most jurisdictions worldwide, gambling by persons under 18 years of age is prohibited. 111bb takes this responsibility extremely seriously and enforces strict age verification procedures as part of our KYC (Know Your Customer) process.

How We Verify Your Age

All new player accounts on the 111bb platform are subject to age verification before they can access full platform features. Verification methods include:

• Submission of a valid National Identity Card (NID) issued by the Bangladesh Election Commission.
• Submission of a valid Bangladesh passport showing date of birth.
• In some cases, a selfie photograph taken alongside the identity document may be requested.
• Automated cross-referencing of the date of birth provided at registration against the submitted identity document.

Accounts that have not completed age verification may have restrictions placed on deposits, withdrawals, and certain gameplay features until verification is successfully completed. 111bb reserves the right to request additional documentation at any time if there is any doubt about a player's age.

Parental Controls

If you are a parent or guardian and are concerned that a minor in your household may be accessing online gambling services, we strongly encourage you to install parental control software on shared devices. Tools such as Net Nanny, Qustodio, and the built-in parental controls available on Android and iOS devices can help prevent access to gambling sites. You should also keep personal login credentials private and never share account access with minors.

111bb provides a comprehensive set of responsible gaming tools that are available to every registered player. These tools are designed to put you in control of your gambling behaviour and help you stay within boundaries that feel comfortable and sustainable. All tools can be activated by contacting our support team at [email protected].

How to Activate a Tool

1. 1

   Contact Support

   Reach our responsible gaming team at [email protected] or via the live chat function when logged in to your account.

2. 2

   Specify the Tool and Parameters

   Tell us which tool you want to activate (e.g., "I want to set a daily deposit limit of ৳2,000") and the time period or amount you prefer.

3. 3

   Identity Confirmation

   Our team will verify your identity using the details on your registered account to ensure the change is made securely.

4. 4

   Confirmation

   You will receive written confirmation once the tool is active. Limit reductions and cool-off periods take effect immediately upon confirmation.

Problem gambling can develop gradually and is not always easy to recognise in yourself or in someone you care about. The following warning signs may indicate that gambling is becoming a harmful habit rather than a leisure activity. If you identify with several of these signs, we strongly encourage you to reach out to our support team or one of the external resources listed in the Support Resources section below.

Gambling vs. Problem Gambling

Gambling for entertainment means you are in control — you decide in advance how much you will spend, you treat any losses as the cost of entertainment, and you stop when your budget is reached. Problem gambling means the activity has begun to cause harm — financial, emotional, social, or occupational — and you feel unable to stop despite wanting to. The line between the two can shift over time, which is why regular self-reflection and use of the responsible gaming tools available on 111bb is so important.

Self-exclusion is the most powerful responsible gaming tool available on the 111bb platform. When you self-exclude, your account is suspended entirely — you cannot log in, deposit, place bets, or play any games for the full duration of your chosen exclusion period. All pending promotional messages and bonus offers are cancelled immediately.

Available Exclusion Periods

What Happens During Self-Exclusion

• Your account is immediately suspended — login access is blocked for the full exclusion period.
• All pending deposits that have not yet been played will be returned to your original payment method (bKash, Nagad, Rocket, etc.) within 5 business days.
• Any active bonuses or pending withdrawals will be processed and paid out to your registered payment account.
• You will be removed from all 111bb marketing lists immediately — no promotional emails, SMS messages, or push notifications will be sent during the exclusion period.
• Your account data is retained securely in accordance with our Privacy Policy and responsible gaming obligations.

Attempting to Re-Register During Exclusion

If you attempt to create a new account on 111bb while a self-exclusion is in force, we will identify the attempt using the personal details you provide and close any new account immediately. Any deposits made to a new account opened in breach of a self-exclusion will be returned. 111bb staff are trained to identify and act on such attempts without delay.

Ending a Self-Exclusion

A self-exclusion period cannot be shortened or cancelled once it has been activated. When the chosen period expires naturally, you must actively request reactivation of your account by contacting our support team — accounts are not automatically reopened at the end of a self-exclusion. Before reactivation, our team will check in with you to confirm that you wish to return and provide information about the responsible gaming tools available to help you maintain control.

If you feel that gambling is becoming a problem for you or someone close to you, a range of support resources is available. You do not need to face this alone. The organisations listed below offer confidential advice, counselling, and practical assistance to people affected by problem gambling in Bangladesh and internationally.

111bb Responsible Gaming Support

Our dedicated responsible gaming team is available 24 hours a day, 7 days a week. You can reach us by:

• Email: [email protected] — use the subject line "Responsible Gaming" to ensure your message reaches the right team immediately.
• Live Chat: Available within the 111bb platform when you are logged in to your account. Our agents are trained in responsible gaming and can activate any player protection tool on your behalf.

When you contact us about a responsible gaming concern, our team will listen without judgement, explain all the tools available to you, and help you take the steps that are right for your situation — whether that is setting a deposit limit, activating a cool-off period, or initiating a full self-exclusion.

External Help and Counselling

For independent, confidential support from specialist organisations, the following resources are available to players in Bangladesh and internationally:

111bb is committed to ensuring that minors — individuals under the age of 18 — cannot access our platform. Beyond the technical and identity verification measures described in the Age Restriction section above, we actively encourage parents, guardians, and adult household members to take additional practical steps to prevent minors from accessing online gambling services.

Practical Steps for Parents and Guardians

• Keep your credentials private: Never write down your 111bb username, password, or one-time PINs where a minor could find them. Use a password manager app secured by biometric authentication if needed.
• Log out after every session: Always log out of your 111bb account when you have finished playing, especially on shared or family devices.
• Use parental control software: Install reputable parental control tools on all shared devices. These can block access to gambling websites and apps by category. Examples include Google Family Link (for Android), Apple Screen Time (for iOS and macOS), and Net Nanny or Qustodio (for Windows and Android).
• Enable device-level restrictions: Most smartphones and tablets allow you to set up separate user profiles with restricted app and browser access. Set up a restricted profile for any device used by children in your household.
• Educate children about gambling risks: Have open, age-appropriate conversations with the young people in your life about why gambling is restricted to adults and what the risks of problem gambling are.
• Monitor account activity: Regularly review your 111bb account transaction history. If you notice any unfamiliar activity, contact [email protected] immediately.

Reporting Suspected Underage Access

If you have reason to believe that a person under 18 years of age has registered or is using an account on the 111bb platform — whether your own account accessed without permission, or a separate account opened by a minor — please report this to us immediately at [email protected] with the subject line "Underage Access Report". We will investigate all such reports promptly and take immediate action to close any account confirmed to belong to a minor.

If you have any questions about responsible gaming at 111bb, want to activate a player protection tool, or need to speak with someone about a gambling concern, our team is here to help. We treat all responsible gaming enquiries with the utmost confidentiality and sensitivity.

What to Include in Your Message

To help us assist you as quickly as possible, please include the following information when contacting our responsible gaming team:

• The username or mobile number registered to your 111bb account.
• A clear description of your concern or the tool you wish to activate.
• If requesting self-exclusion, your preferred exclusion period (6 months, 1 year, 5 years, or permanent).
• If requesting a deposit or loss limit, the amount and time period you prefer.

All responsible gaming requests are treated as high priority. Limit reductions, cool-off periods, and self-exclusion requests are actioned within 1 hour of verification during supported hours, and within 24 hours at all other times.