Help Centre
111bb Frequently Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, cricket betting, slots, bonuses, and responsible gaming on 111bb — answered clearly in one place for players across Bangladesh.
This FAQ page covers the most common questions from 111bb players in Bangladesh — from creating your account and verifying your identity, to depositing via bKash or Nagad, understanding bonus wagering requirements, betting on BPL cricket, and using our responsible gaming tools. Browse by category below or use your browser's Find function (Ctrl+F / Cmd+F) to locate a specific topic. For questions not answered here, our support team is available around the clock at [email protected].
Quick Registration
Open a verified 111bb account in under two minutes using your mobile number and NID.
bKash & Nagad Deposits
Fund your account instantly via bKash, Nagad, Rocket, Upay, or major Bangladeshi bank transfer.
Cricket Betting
Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers matches with a wide range of markets.
Bonuses & Rewards
Claim your welcome bonus on first deposit and earn loyalty points on every bet you place.
Secure Platform
SSL-encrypted transactions and RNG-certified games keep your data and funds protected at all times.
24/7 Support
Our responsible-gaming-trained team is reachable by email and live chat any hour of the day.
Section 1 of 5
Account & Registration
Creating an account on 111bb takes less than two minutes. Visit the 111bb website, click the registration button, and fill in your mobile number, preferred username, and password. You will receive a one-time PIN via SMS to verify your number. Once verified, your account is active and ready for your first deposit.
111bb requires a valid government-issued photo ID to complete KYC verification. Acceptable documents include your Bangladesh National Identity Card (NID) or a valid Bangladesh passport. In some cases, you may also be asked to submit a selfie alongside your document. Verified accounts enjoy faster withdrawals and higher transaction limits.
You must be at least 18 years old to register and play on 111bb. This is a strict platform-wide policy. Any account found to belong to a person under 18 will be closed immediately and all deposits will be returned. We take age verification seriously and enforce it at every stage.
To reset your 111bb password, click the "Forgot Password" link on the login page and enter the mobile number registered to your account. You will receive an SMS with a reset link or one-time PIN. Follow the instructions to set a new password. If you no longer have access to your registered number, contact support at [email protected].
No — each player is permitted to hold only one account on 111bb. Operating multiple accounts is a violation of our Terms and Conditions and may result in all linked accounts being permanently closed and any pending balances forfeited. If you believe a duplicate account has been created in your name, contact our support team immediately.
Section 2 of 5
Deposits & Withdrawals
To deposit via bKash on 111bb, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be given a 111bb merchant number and a reference code. Open your bKash app, send the deposit amount to that number, enter the reference code as the transaction reference, and your balance will be credited within minutes.
bKash deposits on 111bb are typically credited within 1 to 5 minutes of a successful transaction. During peak hours — particularly during live cricket matches or major BPL fixtures — processing may take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact support with your bKash transaction ID.
The minimum deposit on 111bb is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank, the minimum deposit is ৳500. These thresholds ensure transaction fees remain proportionally low relative to your deposit amount.
The minimum withdrawal amount on 111bb is ৳500 for all payment methods including bKash, Nagad, and Rocket. Bank transfer withdrawals have a minimum of ৳1,000. Withdrawals below the minimum threshold cannot be processed, so we recommend accumulating a sufficient balance before submitting a withdrawal request.
Withdrawals to bKash, Nagad, Rocket, and Upay are typically processed within 1 to 4 hours of approval during business hours (Bangladesh Standard Time, UTC+6). Bank transfers to accounts at Dutch-Bangla Bank, BRAC Bank, or other Bangladeshi banks may take 1 to 3 business days. Accounts that have completed full KYC verification enjoy priority processing.
111bb does not charge any internal fees on standard deposits or withdrawals. However, your mobile wallet provider or bank may apply their own transaction charges — for example, bKash charges a small cash-out fee on outgoing transfers. Check your wallet or bank's current fee schedule to understand any third-party costs that may apply.
Section 3 of 5
Games & Gameplay
111bb offers a comprehensive range of cricket betting markets including match winner, top batsman, top bowler, total runs, over/under lines, and live in-play betting. Bangladeshi players can bet on BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Champions Trophy, and international Test and ODI matches featuring the Bangladesh Tigers.
Yes — 111bb hosts a large library of jackpot slots from providers including Pragmatic Play, NetEnt, and Microgaming, as well as live casino tables powered by Evolution Gaming and Ezugi. Live dealer games including Roulette, Baccarat, Teen Patti, and Andar Bahar are streamed in real time with dealers you can interact with in English.
111bb is fully optimised for mobile browsers on both Android and iOS devices. The entire platform — including cricket betting, live casino, slots, deposits, and withdrawals — is accessible through your phone's browser without needing to download a separate app. The mobile site is designed for smooth play on standard 4G connections widely available across Bangladesh.
All slot and casino games on 111bb use certified Random Number Generator (RNG) technology supplied by internationally recognised game studios including Pragmatic Play, Evolution Gaming, and Spribe. These providers are independently audited for fairness. Live casino games are played with real cards and real dealers streamed from professional studios, with no computer-generated outcomes.
BPL match betting on 111bb follows standard cricket betting rules. Bets on a match winner are settled on the official result; in the event of a no-result or abandoned match, all bets are voided and stakes returned. Live in-play bets are settled based on the state of play at the time of placement. Full sporting rules are available in the Terms and Conditions section of your account.
Section 4 of 5
Bonuses & Promotions
111bb offers a welcome bonus on your first deposit — the specific bonus amount and percentage match may vary by promotion period, so check the current offers page after logging in to your account for the latest details. Welcome bonuses are subject to wagering requirements that must be met before bonus-derived winnings can be withdrawn.
Wagering requirements specify how many times you must bet the bonus amount before any winnings generated from it become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before requesting a withdrawal of bonus-derived funds. The specific requirement for each bonus is shown in its terms at the time of claiming.
Yes — all 111bb bonuses carry an expiry date. If the wagering requirements attached to a bonus are not met within the validity window, the bonus and any associated winnings are forfeited. Expiry periods vary by promotion type; the remaining time on an active bonus is displayed in your account's bonus section. Check the specific terms of each bonus before claiming.
111bb rewards consistent players through a loyalty programme that offers cashback, reload bonuses, free spins, and priority support at higher tiers. Points accumulate automatically as you play eligible games and place sports bets. Details of the current loyalty tier structure and how to progress between levels are available in the Promotions section of your account dashboard.
Bonus eligibility varies by promotion. Most welcome and reload bonuses on 111bb can be used across slots and live casino games; some promotions are specifically tied to sports betting including cricket, BPL, and IPL markets. Each bonus page clearly states which game categories contribute to wagering requirements and which are excluded. Always read the individual bonus terms before activating a promotion.
Section 5 of 5
Safety & Responsible Gaming
111bb uses SSL encryption to protect all data transmitted between your device and our platform. Player funds are held separately from operational accounts, and all payment transactions are processed through verified, encrypted payment gateways. Our platform undergoes regular security reviews to ensure player data and financial information remain protected at all times.
111bb operates as an online platform serving the Bangladeshi English-speaking audience. We are not able to provide specific legal advice regarding your individual circumstances, and we encourage all players to understand the laws applicable to online gambling in their location. What we can confirm is that 111bb operates with strict player safety standards, SSL security, and fair-play certified games.
To self-exclude from 111bb, contact our responsible gaming team at [email protected] with the subject line "Self-Exclusion Request". State your preferred exclusion period — options are 6 months, 1 year, 5 years, or permanent. Your account will be suspended within 24 hours of verification, all marketing messages will be stopped immediately, and any unplayed deposit balance will be returned to your wallet.
Yes — 111bb allows you to set daily, weekly, or monthly deposit limits on your account at no cost. To activate a limit, contact our support team at [email protected] and specify the amount and time period you prefer. Limit reductions take effect immediately; limit increases require a 7-day waiting period to allow for reflection. This tool is part of 111bb's responsible gaming commitment.
111bb customer support is available 24 hours a day, 7 days a week. You can reach us by emailing [email protected] or by using the live chat feature when logged in to your account. For responsible gaming queries — including self-exclusion, deposit limits, or cool-off requests — use the subject line "Responsible Gaming" in your email so it is routed to the specialist team immediately.
Still Have Questions?
Ready to Start Playing on 111bb?
Now that your questions are answered, explore our full range of cricket betting markets, jackpot slots, and live casino tables. Log in to your account or browse the 111bb Casino to get started.